conflict management - £395
Conflicts occur in all organisations and hence it is a natural phenomenon. What is important in these situations is to know how to deal with conflict and the different scenarios that individuals may face so that conflicts do not escalate to become large problem. If some simple steps are put into practice, costly legal fees, disruptions to the organisation and ill feeling between colleagues can all be avoided.
This course looks at the different types of conflict and how an individual can deal with a difficult person. The course will show how to view the situation from the others perspective, how to deliver difficult messages and how to let go of a conflict. |
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Modules
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Outline
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Testimonials
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course modules
- Introduction to conflict management
- Difficult Situations
- What is Conflict For?
- The types of conflict
- How to deal with a conflict
- How to recognise a difficult person
- Scenarios in such situations
- Are you a difficult person
- Conflict Difficulty
- Moving forward in these situations
- Understand the other’s perspective
- Emotion vs. Objectivity
- Listening and Responding
- The Best Defence is a Good Offense
- Uncovering Hidden Agendas
- Difficult Messages
- Creating Win-Win
- Useful and Defusing Phrases
- Dealing with Difficult Styles and Reactions
- How Do I Let Go of a Conflict?
- Conflict Management Summary
conflict management online course
Do you wDo you want to:
What can you do following the course?
Learning conflict management is essential for any future business venture and this course will provide you with everything that you need. Even if you don’t plan to open up a business, it is great for those looking to make more informed decisions about their own personal finance and career decisions.
Post career coaching
Another option is to get career coaching from our experienced business adviser, who will be able to guide you on what career options are available.
What do you get with the course?
- Learn about conflict management to for your own personal benefit and for that of a future business/current career position?
- Help others to improve their life through the skills that you learn?
- Get a comprehensive understanding of subject free from any bias and written by the experts.
What can you do following the course?
Learning conflict management is essential for any future business venture and this course will provide you with everything that you need. Even if you don’t plan to open up a business, it is great for those looking to make more informed decisions about their own personal finance and career decisions.
Post career coaching
Another option is to get career coaching from our experienced business adviser, who will be able to guide you on what career options are available.
What do you get with the course?
- University style notes and exams.
- Tutor support from registered experts.
- A comprehensive manual covering all aspects of the course.
- Online quizzes to re-enforce understanding.
- End of course examination.
- Certificate upon completion.
- Lifetime access to material
support
As part of your course, you will receive unlimited support from our tutors. To access this support during the course, you have a few options available to you:
Our tutor can help you with a variety of matters including:
- You can contact your tutor via info@thespecialistacademyhub.com
- You can get in touch via our phone number 08450 542241
Our tutor can help you with a variety of matters including:
- Technical questions about the course.
- Issues surrounding how to access course material.
- General matters around studying online
- Any other matters that you need further information on.
PAYMENT METHODS
You can rest assured that paying through our website is 100% secure. Payment is completed through PayPal, which ensures that payment is made through a secure and encrypted connection. It also means that all major methods of payment are accepted including:
You can pay either by creating a PayPal account or by paying directly using your debit or credit care. If you have any issues with payment, please feel free to contact us via our contact us page.
- Visa
- Mastercard
- American Express
- Discover
You can pay either by creating a PayPal account or by paying directly using your debit or credit care. If you have any issues with payment, please feel free to contact us via our contact us page.
Feedback from previous clients with The Specialist Academy
Julie Norton – GKN Aerospace
The training course contained information that will enhance both my job role and my family lifestyle.
Hemin F Najmadden - Medical Doctor
I have to say that I really enjoyed the training material. I am a medical doctor, living in Iraq and have 10 years experience in medical practice. Thanks for providing a pathway for further progress in this field.
Louise Smith – Senior Occupational Health Adviser - Volkswagen
Your knowledge of the subject is very vast. This training course has giving me lot of new information
Julie Owen - Senior Dental Nurse
Having just completed the diet specialist course I have learned so much and found the course very informative, easy to follow and I thoroughly enjoyed enhancing my knowledge and understanding over the past 10 months.
I would highly recommend this course
Natalie Jones - Senior Occupational Health Adviser- The Defence Science and Technology Laboratory (Dstl) - Ministry of Defence of the United Kingdom.
You have excellent presentation and communication skills and delivered the course with enthusiasm.
Laura Vaughan - Food teacher
I thoroughly enjoyed the course. I am a Food teacher and a chef and so was fascinated by the subject.
Janette Pickles - Senior Occupational Health Adviser - Serco Occupational Health
You were really able to link the information to current situations in the workplace, and making sense of the terminology.
Jim Mccombie - Clinical Hypnotherapist
Thank you very much. I enjoyed the course very much and found it contributed greatly to my practice as a Clinical Hypnotherapist in developing a weight control program.
Kate Fletcher - Senior Occupational Health Adviser-Serco Occupational Health
Enjoyed the training very much, and gained some very useful information.
Andrea van der Meer
I’d like to find the opportunity to thank you all again for the amazing course.